Healthwatch Bury publishes findings from short engagement on prescription services in Bury North
The engagement, conducted between March and July 2025, gathered 41 responses through community visits, focus groups, and surveys. This snapshot builds on Healthwatch Bury’s earlier research, which highlighted systemic issues such as communication breakdowns, prescription delays, and challenges with digital tools like the NHS App.
Key Findings
- Communication gaps remain: Patients reported unclear updates on prescription changes, leading to confusion and near-missed doses.
- Pharmacy delays persist: Stock shortages and supply chain issues continue to affect timely access to medication.
- Digital barriers: While 40% of respondents use the NHS App for repeat prescriptions, 33% do not, often due to complex login processes or accessibility challenges.
- Accessibility concerns: Individuals with aphasia and other impairments struggle with digital tools, relying heavily on carers and preferring traditional communication methods.
- Medication reviews: Awareness of their importance remains low, with only 53% reporting a good understanding.
Despite these challenges, 78% of respondents were satisfied overall, and confidence in pharmacists remains high (92% felt comfortable asking questions). Delivery services are increasingly used (29%), helping to reduce transport-related barriers.
These findings show that while progress is being made, there is still work to do to ensure prescription services are accessible, efficient, and responsive to patient needs,” said Healthwatch Bury. “Digital transformation offers opportunities, but we must ensure no one is left behind.”
