Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice that will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Care Quality Commission (CQC)
The Care Quality Commission use what people tell them to understand the quality of care they get from services like care homes, care agencies, hospitals and GPs. It helps make care better for everybody.
They look at it alongside other information. For example, information from the service itself or what they found when they last visited them.
Downloads
Complaints flow chart
