Northern Care Alliance - Interpretation & Translation Service
The Interpretation & Translation Service provides verbal and written support for people who speak one of the nearly 100 different languages spoken within the geographical area of the Trust.
They help patients whose first language is not English who require an interpreter to communicate confidently with staff during their hospital appointments.
Deaf patients can get expert support from British Sign Language interpreters and the visually impaired can request documents in Braille or large text.
A translation service for documents is also available on request.
You can choose from several different interpretation methods according to the service requirement and appropriateness. All the interpretations are carried out mostly by the Trust permanent Interpreters or Trust bank Interpreters. If the language is not available then we use agency interpreters.
If you are a patient and would like to request a
- Language Interpreter - then please call NCA Central Interpretation Booking office on 0161 627 8770 or email your request to interpretation@pat.nhs.uk Please make sure you have all the appointment information to hand as you will be asked for it by the staff member.
- BSL Interpreter - then please follow the details given below.
Due to the COVID-19 pandemic, they’re advising that interpretation takes place via telephone or video where possible and appropriate. This will help to decrease the chance of infection and work towards reducing the spread of the virus.
British Sign Language
To book a BSL interpreter click on this link and fill out the details booking form
Or email: interpretation@pat.nhs.uk
Mobile Text: 07966 003540
Direct BSL Line: 0161 656 1917 or 0161 627 8770
When booking an interpreter by email or text please provide the following details:
- language with dialect
- patient name
- hospital/NHS number
- appointment date, time and venue, and possible duration (if known)
- whether a male or female interpreter is required (subject to availability)
- name, telephone and email address of requester
An email confirmation will be sent to the staff/requester’s email (NCA email only) with details of the booking.
Please note that patients/relatives/friends requesting an interpreter will not be sent interpreter details for confidentiality. However BSL patients can request the name of the interpreter by emailing the department with the booking details.
