Prescriptions Project Report

The aim was to identify key issues and local good practice example, assess the usability of digital platforms like the NHS app, and provide recommendations to improve prescription process and patient satisfaction. Data collection involved community group visits, engagement activities, and one-on-one interviews. 122 questionnaire responses were collected as part of the project. 

Key findings identified included a lack of communication and coordination among GP practices, pharmacies, and patients. This repeatedly resulted in delays and errors in the prescription process, including serious prescription errors such as overprescribing, prescribing the wrong dosage, under prescribing, and missed medications in packs. These issues are critical and require immediate attention. 

Participants emphasised the need for enhanced online systems for managing prescriptions. Issues such as supply management and timely medication availability were critical areas needing improvement.