The National Association of Primary Care (NAPC) – Are patients digitally excluded survey

Since the start of the Covid pandemic, doctors’ practices have had to look at different ways in which they consult with patients. Many are now using technology such as online or video for remote (non-face-to-face) consultations. It is the case that some citizens/patients – and carers –  will be adversely affected by these changes because they don’t have the skills or access to the technology which would give them the same opportunities to communicate with their practitioner. The National Association of Primary Care (NAPC) is conducting a survey among citizens/patients and GPs to understand how people are accessing digital health services and to find out about those who are digitally excluded. Findings from the survey will help to explore what can be done to address the issue.

The survey will take no more than 3 minutes to complete, all answers are anonymized.  Your voice and feedback is important and will help shape the NAPC’s strategy to support those who are adversely affected by the changes in accessing GP services. Many thank for your input.


December 2020