The CQC have launched the second spike of their #DeclareYourCare campaign focusing on people from a Black and ethnic minority (BME) background. They are highlighting how people from a BME background are less likely than those from a non-BME background to raise concerns about the standard of care they receive, especially mental health care.
The CQC are working with the Race Equality Foundation to create videos of people sharing their stories.
Sharing experiences of care – good or bad, supports their monitoring and inspection activity. This helps to support the CQC strategic direction to become an intelligent driven regulator. Everyone can play a part in improving care by feeding back on services, and by sharing experiences with them so they take action when they find poor care and highlight good care.