PCC – Publication of the Community mental health survey 2017

Findings have been published by the Care Quality Commission from the latest survey on patient experience of community mental health services. More than 12000 people took part who were seen for mental health conditions last autumn. Around two-thirds reported a positive experience of overall care but responses suggest scope for further improvements in a number of areas including: crisis care, access and coordination of care, involvement in care and monitoring the effects of medication. The survey contributes to NHS England’s Overall patient experience score, which has been updated alongside a diagnostic tool for understanding patient experience data.