Clearer Patient Communication survey

Want your NHS appointment letters to be easy to understand?
Clearer patient communications survey

Healthwatch Bury would appreciate your views and experiences of NHS patient letters, written hospital and health care communications.

We want to report and share back with local NHS health services to identify how their communications could be improved, so that patients receive the best possible experience when attending appointments.


If you have received an appointment letter, email or even a text that was:

  • Unclear
  • Hard to follow (not accessible, too long)
  • Used jargon
  • Left out important details like contact information, who you can bring, where to park your car etc
  • Does not offer reassurance.

Please take a few minutes to tell us about your experience by completing our survey: 

Complete our survey

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