Helping scam victims get money back from their bank

New schemes brought in by the banks over the last few years including the Banking Protocol and the Contingent Reimbursement Model mean that victims are now much more likely to get some money back from their bank if they fall victim to a scam.

This guidance is intended to help you advise victims on how best to approach their bank. If you would like further advice on a particular case, please contact



National Trading Standards – June 2020