Accessible Information Standard – Communication and Information Needs Passport

What is a Communication and Information Needs Passport? 

  • The Communication and Information Needs Passport is a practical and person-centred way of supporting patients/service users, carers and parents who cannot easily speak for themselves.
  • The passport is small and can fit into pockets or purses and is a way of pulling complex information together and presenting it in an easy-to-follow format that will help Health and Social Care organisations record and act to meet a person’s communication and information needs.

Passport example


With the passport Pennine Acute Hospitals aims to:

  • Present the person positively as an individual, not as a set of ‘problems’ or disabilities;
  • Provide a place for the person’s own views and preferences to be recorded and drawn to the attention of others;
  • Describe the person’s most effective means of communication and how others can best communicate with, and support the person.

Who needs one?

The Passport can be used by anyone who has a disability, impairment or sensory loss (and in our Trust people with a language barrier) e.g.

  • Patients
  • Adult Social Care Service users
  • Carers
  • And parents

Where can they be used?

The passport should go with the patient to all health and social care appointments

•The advantage of the Communication and Information Needs Passport is that they are easy to read, informative and useful.

Who should fill in the passport?

This should ideally be completed by the person who has the communication and information need where possible or

•their carer, family member or advocate.
•Where necessary a member of staff or a volunteer can help the individual to complete the passport.
•All our volunteers are receiving training too to support the implementation of the Standard.

Copies of the Communication and Information Needs Passport can be obtained by contacting Jules Wall by emailing or calling 0161  778  2741. They can also be picked up from Outpatients at any of the Trust’s hospitals, North Manchester General Hospital, The Royal Oldham Hospital, Fairfield General Hospital in Bury, and Rochdale Infirmary. Partner organisations can also supply the passports.
For more information on the  Accessible Information Standard

The Pennine Acute Hospitals NHS Trust