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NHS complaints process flowchart

Resources Consumer guides to making complaints about health and social care Tips and tools to help you make a complaint about health services NHS complaints process flowchart

NHS complaints process flowchart

 

 

 

Back to health service complaints tips page

Back to the main complaints guide page 

  • NHS complaints – who is your complaint against?
    • Complaints about GPs
    • NHS dentist complaints
    • NHS hospital complaints
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    • Mental health services complaints
  • Complaining about the NHS
    • Where to start if you have a problem with the NHS
    • Deciding whether you should make a complaint about the NHS
    • NHS and adult social care services complaints – deciding what outcomes you want to achieve
    • NHS complaints procedure
    • Who you can go to when you have a problem with the NHS
    • Taking your complaint against the NHS to court
    • Tips and tools to help you make a complaint about health services
    • What does the NHS Constitution say about patients’ rights
  • Complaining about social care services
    • Where to start if you have a problem with adult social care
    • Deciding whether to make a complaint about adult social care
    • NHS and adult social care services complaints – deciding what outcomes you want to achieve
    • Social care complaints procedure
    • Who you can go to when you have a problem with an adult social care service
    • Adult social care problems – taking legal action
    • Tips and tools to help you make a complaint about adult social care services
  • Whistleblowing – how a staff member can report a problem in the NHS or an adult social care service
  • Advocacy
    • How can an Advocate help you?
    • Accessing your Medical Records
    • Downloads, Links and Useful Information When Making a Complaint
    • Frequently Asked Questions
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