Who you can go to when you have a problem with the NHS
Lists organisations that can provide advice and support if you want to make a complaint about health services.
Explains your right to ask for a review by the Parliamentary and Health Service Ombudsman, if you are unhappy with the way a complaint about NHS services has been handled.
Explains the role of the Care Quality Commission in regulating hospitals, care homes and adult care services delivered in people’s homes, and how to make a complaint if you are not happy with a service.
Explains the role of NHS England and how to make a complaint about a health service.
Explains what a clinical commissioning group is, which health and care services they are responsible for and how they deal with complaints about NHS services.
Explains how to complain to a regulatory body, if you think a healthcare practitioner is guiltly of professional misconduct. Covers time limits and what a regulatory body can and can’t do.