NHS complaints procedure
Explains the process for making a complaint about an NHS service, including who can complain, time limits, keeping records and local resolution.
Explains the rights of children and young people to make a complaint if they are unhappy with NHS treatment they have received. Also covers the rights of parents to complain on behalf of a child under 16.
Explains which health and adult social care organisations must have a policy in place for handling complaints, the standards of service you can expect if you make a complaint, and what to do if the organisations don’t meet these standards.