Consumer guides to making complaints about health and social care

We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can’t wait for reform. They need help now.

So we have worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.

You can find out more about what’s involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also speak to us at Healthwatch Bury (or contact your local Healthwatch) to find out how to get help with making your complaint.

We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.

Tips and tools: health service complaints

Tips and tools: adult social care complaints

GP complaints

NHS dentist complaints

Other NHS services complaints

NHS hospital complaints

Mental health services complaints

Whistleblowing