This page applies to Greater Manchester Patient Transport Services provided by North West Ambulance Service NHS Trust. 

There may be differences between services mentioned here and those for other regions.

The Non-Emergency Patient Transport Service (NEPTS) in Greater Manchester is provided by North West Ambulance Service (NWAS) NHS Trust. This service is for patients who due to a medical condition cannot make their own way to NHS appointments.

The service is available to people who need to travel to and from a NHS hospital appointment or treatment centre, when they are discharged from hospital or if they need to be transferred between treatment centres.

The contact number for people in the Bury area is

Tel: 0161 762 1510 option 1

Hours: Mon – Thurs 8:30am – 5:00pm

Fri 8:30am – 4:45pm

For more information please click on the information leaflet below.


If you would like to share any compliments, comments or suggestions about the service, or you wish to make a complaint, you can contact NWAS by telephoning the Patient Experience Team on 0345 112 6500, emailing or write to: Patient Experience Team, North West Ambulance Service NHS Trust, 449-451 Garstang Road, Broughton, Preston, PR3 5LN.
Alternatively contact NWAS via the website:


Information Leaflet