Consultation on the redesign of urgent care services in Bury
Patients and the public are invited to share their views on a proposed future model for urgent care in Bury.
NHS Bury Clinical Commissioning Group (CCG) has listened to feedback from local people about the importance they place on retaining access to walk-in services in the town.
Considering this valued feedback alongside new national guidance and the Greater Manchester approach for out of hospital primary care, local people are now being asked for their views on a revised proposal for Bury.
Through the consultation which starts on Monday 29th January 2018, for a period of six weeks (ending on Sunday 11th March 2018), the CCG aims to capture the views and feedback from local people, stakeholders and health care professionals alike.
The revised proposal for urgent care includes two main elements:
1: As mandated in national guidance, plans to develop an Urgent Treatment Centre based at Fairfield General Hospital in Bury, running alongside the A&E department.
• The service will be open for 12 hours a day (specific hours to be determined locally).
• The service will be clinically led by primary care staff including GPs and nurses who will have access to patients’ medical records to help with their care.
• Pre-booked and same day appointments will be available with referrals accepted from A&E, NHS 111, the Ambulance Service and General Practice. Walk-in appointments will also be available.
• The Urgent Treatment Centre will be suitable for patients experiencing minor illnesses and injuries. Examples include minor sprains and strains, cuts and grazes, minor burns and abdominal pain. Being located close to A&E, staff will have access to diagnostic tests such as blood tests, urine testing, ECG and X-rays (i.e. for suspected broken bones).
• The proposal is for this service to be up and running by December 2019 and it will be available to all attending patients.
2: The CCG has listened to feedback from local people about the importance they place on retaining access to walk-in services in the town, and the CCG’s preferred option is to provide an enhanced level of access above and beyond the minimum level required. The revised proposals include plans to develop the two current nurse led Walk-in Centre services (based in Bury and Prestwich), along with the three current GP evening and weekend appointment services (based in Bury, Prestwich and Radcliffe) to become Integrated Health and Social Care Hubs. It is proposed that the (initially) three Integrated Health and Social Care Hubs will operate from the two current nurse led Walk-in Centre sites, with the addition of the Radcliffe site, to offer a range of services including GP led (including nurse) walk-in services.
• It is proposed that as the Integrated Health and Social Care Hubs evolve (commencing with a pilot), the following services will be available in a phased approach: GP led (including nurse) walk-in services; urgent GP appointments; evening and weekend appointments; wound care services; signposting advice to other services and social care advice and services. Ultimately, it is the intention, as per the Locality Plan, to locate the Integrated Hubs within Bury’s five neighbourhoods.
• The Integrated Hubs will be developed in a phased approach, starting with one pilot site during 2018/19, before a roll out across the three initial proposed sites.
• The health aspects of the Integrated Hubs will be clinically led by GPs and nurses who will have access to patients’ medical records.
• The proposed GP led (including nurse) walk-in services will as a minimum mirror the opening hours of Bury’s two nurse led Walk-in Centres.
• The two current nurse led Walk-in Centre services will continue to be available until the Integrated Health and Social Care Hubs are established.
• The health aspects of the Integrated Hubs would be suitable for patients requiring access to routine extended hours GP care, urgent GP care and for minor injuries.
• Whilst the health services will be accessible to patients registered with a Bury GP practice, they would deal with any patients requiring immediate treatment, and where appropriate direct patients to other local services.
Dr. Kiran Patel, Chair of NHS Bury CCG said: “We have listened to feedback from local people about the importance they place on walk-in services, and have considered this alongside new guidance with a view to developing an appropriate urgent care solution for Bury.”
“The CCG’s preferred option is to provide an enhanced level of access above and beyond the minimum level required, through the addition of Integrated Health and Social Care Hubs in the community. The Integrated Hubs would operate from three sites initially, ensuring local people could continue to access walk-in services from a number of sites.”
“We need to capture views on our proposals before a formal decision is made, and I would encourage local people to have their say through our consultation process.”
The format of the consultation will be as follows:
• An online survey is available here > LINK (also available via the CCG website homepage buryccg.nhs.uk )
• A paper copy of the survey can be obtained by calling 0161 762 3106 or by e-mail: to this email address
• A public meeting will be held during the consultation period – details to follow.
• Requests for presentations to specific groups or meetings can be e-mailed to this email address
• Views can be sent to the CCG by letter or e-mail:
o By letter to: NHS Bury Clinical Commissioning Group, Communications and Engagement Team (Urgent Care Redesign), 21 Silver Street, Bury, BL9 0EN
o By e-mail: to this email address