Downloads, Links and Useful Information When Making a Complaint
Complaining can seem like a difficult and uncomfortable process but it is important that service providers understand where things have gone wrong so that improvements can be made. This is why the NHS complaints procedure is in place to make sure that issues are resolved at a local level. Healthwatch England have worked with Citizens Advice Bureau to produce a series of guides to help you make a complaint or raise a concern about health or social care.
You can find out more about what’s involved in making a complaint about a particular service and see what your next steps might be.
There are tips and interactive tools and other practical resources to support you to make an effective complaint.
You can type your letter of complaint using the free quick and easy-to-use online tool here:
Online interactive Letter of complaint about NHS
You can find the consumer guides and tools here:
Consumer guides to making complaints about health and social care